Frequently Asked Questions
Everything you need to know about your myTVS shopping experience
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
How can I return or exchange an item?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.
What payment methods do you accept?
myTVS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various Buy Now Pay Later options at checkout.
How do I find the right size for my fashion items?
Each product page includes a detailed size guide link. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles and cuts.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are the materials used in myTVS products sustainable?
We are committed to ethical fashion. Many of our collections utilize organic cotton and recycled polyester; please check the 'Material & Care' section on specific product pages for details.